IT Support Specialist


Maintains the integrity of all computer workstations within the company including their associated software and hardware  


Essential Duties and Responsibilities include the following (additional duties may be assigned):


  • Demonstrate required skills; adapt to new technologies; troubleshoot technological problems; use technology to increase productivity; keep technical skills up to date.

  • Install and configure computer hardware, software, systems, printers and scanners.

  • Perform set up, maintenance and repair of end-user devices including desktop computers, laptops, printers, tablets, Android/iOS phones, and more.

  • Provide technical support across the company.

  • Repair and replace equipment as necessary.

  • Troubleshoot hardware and software issues.

  • Tracking inventory of hardware equipment.

  • Identify and escalate situations requiring urgent attention.

  • Assist with software quality assurance testing.


Education and/or Experience

High school diploma/GED required.

Minimum 1-year experience in information technology or technical support.


Preferred Qualifications

  • Advanced troubleshooting and problem-solving skills

  • Excellent communication and customer relationship skills.

  • Ability to effectively prioritize and work on multiple projects simultaneously.

  • Highly self-motivated and easily directed.




Peterson Companies, Inc. is an Equal Opportunity Employer.